Shopping by Mail Order:
We understand that some of our customers prefer not to shop online, therefore, we are happy to accept mail orders, please telephone for details

Credit/Debit Card Security:
Our site does not store any sensitive customer information. All credit/debit card details are taken by Paypal and are secured by 128-encrypted sessions. 

Payment of Goods:
Paypal accept all major credit/debit cards. If you prefer to order by post please email us with your order, we will reply with an order number.  Please write this order number on the back of your cheque or postal order before posting it to us. 

Privacy Policy:
When you place an order, we ask for your name, email address and delivery/invoice address. Without this information we will be unable to process your order. We ask for a contact telephone number in case there is a query or problem with your order. We do not make your details available to any other company. 

Despatch of Orders:
Many of our products are made for you to order and will usually be despatched between 3 – 5 working days of your order and you will be informed in writing if any item is out of stock or unusually delayed.

Refunds and Returns:
If for any reason you decide to return unopened goods we will give you a full refund. However, the goods must be returned to us, in the same condition you received them, within 7 days of purchase. Due to the nature of our products we are only able to accept returned goods that are unused and in a saleable condition. The original post and packaging costs will not be refundable. We will ask you to return the items safely at your expense. If we receive incomplete, damaged or used items we may make further reductions to the amount we refund to you.

Please note that you will be responsible for the cost of returning the goods unless we delivered the item to you in error or the goods are faulty. Any damaged goods must be reported to us within 3 days of receiving the order. Refunds will be made within 30 days of us receiving the returned goods in accordance with the terms outlined above.  EU customers please note your rights to return goods are protected under the EU Distance Selling Directive 2000.

Medical Claims:
Calabash handmade do not make any medical claims regarding any physical or therapeutic benefits to be gained by using our products.

NB:
We reserve the right to change our Terms & Conditions at any time.  Placing an order with us constitutes your agreement to our Terms & Conditions.